/* ==========================================================================
   NHCIP — Customer Engagement module  ·  shared stylesheet
   Reuses the platform design tokens so the module is visually identical to
   the rest of NHCIP, plus components specific to tickets, chat, CRM & CMS.
   ========================================================================== */
:root{
  --green:#0a7d43; --green-dark:#065c31; --green-050:#e8f5ee;
  --ink:#12241b; --muted:#5c6b63; --line:#dfe6e1; --bg:#f4f7f5;
  --white:#ffffff; --amber:#b7791f; --amber-bg:#fdf3e2; --amber-line:#f0dcae;
  --red:#b42318; --red-bg:#fdecea; --red-line:#f6cfca;
  --blue:#175cd3; --blue-bg:#eaf1fd; --purple:#7a3ec9; --purple-bg:#f3ecfb;
  --teal:#0d8f88; --teal-bg:#e6f6f4;
  --dark:#0e241a; --dark-2:#16362a;
  --radius:14px; --shadow:0 1px 2px rgba(16,40,28,.06),0 8px 28px rgba(16,40,28,.08);
  --font:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;
  --mono:ui-monospace,SFMono-Regular,Menlo,monospace;
}
*{box-sizing:border-box}
body{margin:0;font-family:var(--font);color:var(--ink);background:var(--bg);line-height:1.5;-webkit-font-smoothing:antialiased;display:flex;min-height:100vh}
a{color:var(--green-dark);text-decoration:none}
h1,h2,h3{margin:0}

/* Sidebar (identical to admin console) */
.side{width:230px;background:var(--dark);color:#cfe3d8;flex-shrink:0;display:flex;flex-direction:column;padding:18px 14px}
.side .brand{display:flex;align-items:center;gap:10px;padding:6px 8px 18px;border-bottom:1px solid rgba(255,255,255,.08);margin-bottom:14px}
.side .brand .mark{width:34px;height:34px;border-radius:9px;background:linear-gradient(135deg,var(--green),#0fa259);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:800;font-size:12px;text-decoration:none}
.side .brand .name{font-weight:700;font-size:14px;color:#fff}
.side .brand .sub{font-size:10.5px;color:#7fa896}
.side nav a{display:flex;align-items:center;gap:11px;padding:10px 12px;border-radius:9px;color:#bcd6c9;font-size:13.5px;font-weight:500;margin-bottom:2px}
.side nav a.active{background:rgba(255,255,255,.10);color:#fff;font-weight:600}
.side nav a:hover{background:rgba(255,255,255,.06);color:#fff}
.side nav a svg{opacity:.85;flex-shrink:0}
.side nav .navlbl{font-size:10px;font-weight:700;letter-spacing:.5px;text-transform:uppercase;color:#5f8571;padding:14px 12px 6px}
.side .foot{margin-top:auto;padding:12px 10px 4px;border-top:1px solid rgba(255,255,255,.08);font-size:11.5px;color:#7fa896}
.side .foot .u{display:flex;align-items:center;gap:9px;color:#dcefe4}
.side .foot .av{width:28px;height:28px;border-radius:50%;background:#245c44;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:11px;color:#fff}

/* Main */
.main{flex:1;min-width:0;display:flex;flex-direction:column}
.topbar{background:var(--white);border-bottom:1px solid var(--line);padding:13px 28px;display:flex;align-items:center;gap:12px}
.topbar h1{font-size:18px}
.topbar .sub{font-size:12px;color:var(--muted)}
.topbar .env{margin-left:auto;font-size:11.5px;font-weight:700;color:var(--green-dark);background:var(--green-050);border:1px solid #cfe8db;border-radius:999px;padding:4px 11px}
.content{padding:24px 28px 80px;max-width:1180px;width:100%}
.content.narrow{max-width:920px}

/* KPI tiles */
.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:24px}
.kpi{background:var(--white);border:1px solid var(--line);border-radius:14px;box-shadow:var(--shadow);padding:16px 18px}
.kpi .l{font-size:12px;color:var(--muted)}
.kpi .n{font-size:25px;font-weight:800;letter-spacing:-.02em;margin-top:4px}
.kpi .delta{font-size:11.5px;font-weight:600;margin-top:3px}
.kpi .delta.up{color:var(--green-dark)}.kpi .delta.down{color:var(--red)}.kpi .delta.mut{color:var(--muted)}

/* Cards */
.card{background:var(--white);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);overflow:hidden;margin-bottom:22px}
.card-h{display:flex;align-items:center;gap:10px;padding:15px 20px;border-bottom:1px solid var(--line)}
.card-h h2{font-size:14.5px}.card-h .link{margin-left:auto;font-size:12.5px;font-weight:600}
.card-b{padding:18px 20px}
.grid2{display:grid;grid-template-columns:1.4fr 1fr;gap:20px}
.grid2.even{grid-template-columns:1fr 1fr}
.split{display:grid;grid-template-columns:340px 1fr;gap:20px;align-items:start}

/* Tables */
table{width:100%;border-collapse:collapse;font-size:13px}
th{text-align:left;font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:.3px;font-weight:700;padding:11px 16px;border-bottom:1px solid var(--line);background:#fafcfb}
td{padding:12px 16px;border-bottom:1px solid var(--line);vertical-align:middle}tr:last-child td{border-bottom:0}
tbody tr.clickable{cursor:pointer}tbody tr.clickable:hover{background:#fafcfb}
.nm{font-weight:600}.sub2{font-size:11.5px;color:var(--muted)}

/* Avatars / org icons */
.ava{width:32px;height:32px;border-radius:8px;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:11px;flex-shrink:0;background:var(--green-050);color:var(--green-dark)}
.ava.round{border-radius:50%}
.ava.b{background:var(--blue-bg);color:var(--blue)}.ava.p{background:var(--purple-bg);color:var(--purple)}
.ava.t{background:var(--teal-bg);color:var(--teal)}.ava.a{background:var(--amber-bg);color:var(--amber)}
.who{display:flex;align-items:center;gap:10px}

/* Badges / status pills */
.badge{display:inline-flex;align-items:center;gap:6px;font-size:11.5px;font-weight:700;border-radius:999px;padding:3px 10px;white-space:nowrap}
.badge .d{width:7px;height:7px;border-radius:50%}
.b-open{background:var(--blue-bg);color:var(--blue)}
.b-prog{background:var(--amber-bg);color:#7a5a13}
.b-resolved{background:var(--green-050);color:var(--green-dark)}
.b-closed{background:var(--bg);color:var(--muted);border:1px solid var(--line)}
.b-draft{background:var(--bg);color:var(--muted);border:1px solid var(--line)}
.b-published{background:var(--green-050);color:var(--green-dark)}
.b-active{background:var(--green-050);color:var(--green-dark)}
.b-inactive{background:var(--bg);color:var(--muted);border:1px solid var(--line)}
.b-low{background:var(--bg);color:var(--muted);border:1px solid var(--line)}
.b-normal{background:var(--blue-bg);color:var(--blue)}
.b-high{background:var(--amber-bg);color:#7a5a13}
.b-urgent{background:var(--red-bg);color:var(--red)}
.b-info{background:var(--blue-bg);color:var(--blue)}
.b-warning{background:var(--amber-bg);color:#7a5a13}
.b-success{background:var(--green-050);color:var(--green-dark)}
.b-danger{background:var(--red-bg);color:var(--red)}
.chip{display:inline-flex;align-items:center;gap:5px;font-size:11px;font-weight:600;color:var(--muted);background:var(--bg);border:1px solid var(--line);border-radius:7px;padding:3px 9px}

/* Buttons */
.btn{border:0;border-radius:10px;padding:10px 18px;font-size:13.5px;font-weight:700;cursor:pointer;font-family:inherit;display:inline-flex;align-items:center;gap:7px;text-decoration:none;justify-content:center}
.btn.p{background:var(--green);color:#fff}.btn.p:hover{background:var(--green-dark)}
.btn.g{background:var(--white);border:1px solid var(--line);color:var(--ink)}.btn.g:hover{background:var(--bg)}
.btn.d{background:var(--red-bg);color:var(--red);border:1px solid var(--red-line)}
.btn.sm{padding:7px 13px;font-size:12.5px;border-radius:8px}
.rowbtn{border:1px solid var(--line);background:var(--white);border-radius:7px;padding:5px 11px;font-size:12px;font-weight:600;cursor:pointer;font-family:inherit;color:var(--ink)}
.rowbtn:hover{background:var(--bg)}
.rowbtn.danger{color:var(--red);border-color:var(--red-line)}
.rowbtn.go{color:var(--green-dark);border-color:#cfe8db}
.iconbtn{border:1px solid var(--line);background:var(--white);border-radius:8px;width:32px;height:32px;display:inline-flex;align-items:center;justify-content:center;cursor:pointer;color:var(--muted)}
.iconbtn:hover{background:var(--bg);color:var(--ink)}

/* Forms */
.field{margin-bottom:15px}
.field label{display:block;font-size:12.5px;font-weight:600;margin-bottom:6px;color:var(--ink)}
.field .hint{font-size:11.5px;color:var(--muted);font-weight:400;margin-left:4px}
.inp,select.inp,textarea.inp{width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:9px;font-family:inherit;font-size:13.5px;color:var(--ink);background:var(--white)}
textarea.inp{resize:vertical;min-height:90px}
.inp:focus{outline:none;border-color:var(--green);box-shadow:0 0 0 3px rgba(10,125,67,.12)}
.row2{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.row3{display:grid;grid-template-columns:1fr 1fr 1fr;gap:14px}

/* Toolbar / filters */
.toolbar{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:18px}
.toolbar .search{flex:1;min-width:200px;position:relative}
.toolbar .search input{width:100%;padding:9px 12px 9px 34px;border:1px solid var(--line);border-radius:9px;font-family:inherit;font-size:13px;background:var(--white)}
.toolbar .search svg{position:absolute;left:11px;top:50%;transform:translateY(-50%);color:var(--muted)}
.toolbar select{padding:9px 11px;border:1px solid var(--line);border-radius:9px;font-family:inherit;font-size:12.5px;background:var(--white);color:var(--ink)}

/* Tabs */
.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin-bottom:22px;flex-wrap:wrap}
.tabs button{border:0;background:none;padding:11px 16px;font-family:inherit;font-size:13.5px;font-weight:600;color:var(--muted);cursor:pointer;border-bottom:2px solid transparent;margin-bottom:-1px}
.tabs button.active{color:var(--green-dark);border-bottom-color:var(--green)}
.tabs button:hover{color:var(--ink)}
.tabpane{display:none}.tabpane.show{display:block}

/* Segmented pills (status filter) */
.seg{display:inline-flex;background:var(--white);border:1px solid var(--line);border-radius:10px;padding:3px;gap:2px}
.seg button{border:0;background:none;padding:7px 13px;font-family:inherit;font-size:12.5px;font-weight:600;color:var(--muted);cursor:pointer;border-radius:8px}
.seg button.active{background:var(--green-050);color:var(--green-dark)}

/* Chat */
.chatwrap{display:flex;flex-direction:column;height:520px}
.chatlist{overflow-y:auto;flex:1;padding:18px 20px;background:var(--bg)}
.msg{display:flex;margin-bottom:14px;gap:9px;max-width:78%}
.msg .bub{padding:10px 13px;border-radius:12px;font-size:13px;box-shadow:var(--shadow)}
.msg .meta{font-size:10.5px;color:var(--muted);margin-top:4px}
.msg.them{align-self:flex-start}
.msg.them .bub{background:var(--white);border:1px solid var(--line);border-top-left-radius:4px}
.msg.me{align-self:flex-end;flex-direction:row-reverse;margin-left:auto}
.msg.me .bub{background:var(--green);color:#fff;border-top-right-radius:4px}
.msg.me .meta{text-align:right}
.chatbar{display:flex;gap:9px;padding:14px 16px;border-top:1px solid var(--line);background:var(--white)}
.chatbar input{flex:1;padding:10px 13px;border:1px solid var(--line);border-radius:10px;font-family:inherit;font-size:13.5px}
.chatbar input:focus{outline:none;border-color:var(--green)}

/* Conversation thread (tickets) */
.thread{display:flex;flex-direction:column;gap:14px}
.tmsg{border:1px solid var(--line);border-radius:12px;padding:13px 15px;background:var(--white)}
.tmsg.staff{background:var(--green-050);border-color:#cfe8db}
.tmsg .th{display:flex;align-items:center;gap:8px;margin-bottom:6px;font-size:12px}
.tmsg .th .nm{font-weight:700}.tmsg .th .rl{color:var(--muted)}.tmsg .th .tm{margin-left:auto;color:var(--muted);font-size:11px}
.tmsg .bd{font-size:13.5px;white-space:pre-wrap}

/* Inbox list (left pane) */
.inbox{border:1px solid var(--line);border-radius:12px;overflow:hidden;background:var(--white);max-height:640px;overflow-y:auto}
.inbox .it{padding:13px 15px;border-bottom:1px solid var(--line);cursor:pointer}
.inbox .it:hover{background:#fafcfb}.inbox .it.active{background:var(--green-050)}
.inbox .it .r1{display:flex;align-items:center;gap:8px;margin-bottom:3px}
.inbox .it .r1 .s{margin-left:auto}
.inbox .it .subj{font-weight:600;font-size:13px}
.inbox .it .prev{font-size:11.5px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

/* Detail panels */
.detail{border:1px solid var(--line);border-radius:12px;background:var(--white);overflow:hidden}
.detail .dh{padding:16px 18px;border-bottom:1px solid var(--line)}
.detail .db{padding:18px}
.meta-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px 18px;font-size:12.5px}
.meta-grid .k{color:var(--muted);font-size:11px;text-transform:uppercase;letter-spacing:.3px}
.meta-grid .v{font-weight:600;margin-top:2px}

/* Empty state */
.empty{text-align:center;color:var(--muted);padding:40px 20px}
.empty svg{opacity:.5;margin-bottom:10px}
.empty .t{font-weight:600;color:var(--ink);margin-bottom:4px}
.empty .s{font-size:12.5px}

/* Modal */
.modal{position:fixed;inset:0;z-index:8000;background:rgba(14,36,26,.44);display:none;align-items:flex-start;justify-content:center;padding:40px 18px;overflow-y:auto}
.modal.open{display:flex}
.modal .box{background:var(--white);border-radius:16px;box-shadow:0 24px 60px rgba(16,40,28,.28);width:100%;max-width:560px;overflow:hidden;animation:pop .18s ease}
.modal .box.wide{max-width:680px}
@keyframes pop{from{transform:translateY(10px);opacity:.6}to{transform:none;opacity:1}}
.modal .mh{display:flex;align-items:center;padding:17px 20px;border-bottom:1px solid var(--line)}
.modal .mh h3{font-size:15px}.modal .mh .x{margin-left:auto;cursor:pointer;color:var(--muted);border:0;background:none;font-size:20px;line-height:1}
.modal .mb{padding:20px;max-height:64vh;overflow-y:auto}
.modal .mf{display:flex;gap:10px;justify-content:flex-end;padding:15px 20px;border-top:1px solid var(--line);background:#fafcfb}

/* FAQ / accordion */
.faq{border:1px solid var(--line);border-radius:12px;overflow:hidden;background:var(--white)}
.faq .q{padding:14px 16px;font-weight:600;font-size:13.5px;cursor:pointer;display:flex;align-items:center;gap:10px;border-bottom:1px solid var(--line)}
.faq .q:last-child{border-bottom:0}
.faq .q .cat{margin-left:auto;font-size:11px;color:var(--muted);font-weight:500}
.faq .a{padding:0 16px;max-height:0;overflow:hidden;transition:max-height .25s ease;font-size:13px;color:var(--muted)}
.faq .a.open{max-height:400px;padding:2px 16px 16px}
.faq .item.open .q{color:var(--green-dark)}

/* News / feed cards */
.feed-item{display:flex;gap:14px;padding:15px 0;border-bottom:1px solid var(--line)}
.feed-item:last-child{border-bottom:0}
.feed-item .dot{width:38px;height:38px;border-radius:10px;flex-shrink:0;display:flex;align-items:center;justify-content:center;background:var(--blue-bg);color:var(--blue)}
.feed-item .ti{font-weight:600;font-size:13.5px}
.feed-item .mt{font-size:11.5px;color:var(--muted);margin-top:2px}
.feed-item .sm{font-size:13px;color:var(--muted);margin-top:5px}

/* Follow-up / task rows */
.task{display:flex;align-items:center;gap:12px;padding:12px 0;border-bottom:1px solid var(--line)}
.task:last-child{border-bottom:0}
.task .cb{width:20px;height:20px;border-radius:6px;border:2px solid var(--line);cursor:pointer;flex-shrink:0;display:flex;align-items:center;justify-content:center}
.task.done .cb{background:var(--green);border-color:var(--green);color:#fff}
.task.done .ti{text-decoration:line-through;color:var(--muted)}
.task .ti{font-weight:600;font-size:13px}.task .mt{font-size:11.5px;color:var(--muted)}
.task .due{margin-left:auto;font-size:11.5px;font-weight:600}
.task .due.over{color:var(--red)}.task .due.soon{color:var(--amber)}

/* mini bar chart */
.bars{display:flex;align-items:flex-end;gap:10px;height:150px;padding-top:10px}
.bars .col{flex:1;display:flex;flex-direction:column;align-items:center;gap:6px;height:100%;justify-content:flex-end}
.bars .bar{width:100%;max-width:36px;background:linear-gradient(180deg,#12a35c,var(--green));border-radius:6px 6px 0 0;min-height:3px}
.bars .bl{font-size:10.5px;color:var(--muted)}
.pb-row{display:flex;align-items:center;gap:12px;margin-bottom:13px}
.pb-row .nm2{font-size:12.5px;font-weight:600;width:120px}
.pb-bar{flex:1;height:9px;background:var(--bg);border-radius:999px;overflow:hidden}
.pb-bar span{display:block;height:100%;border-radius:999px}
.pb-row .ct{font-size:12px;color:var(--muted);width:44px;text-align:right}

/* Toast */
.toast{position:fixed;bottom:24px;left:50%;transform:translateX(-50%) translateY(20px);background:var(--ink);color:#fff;padding:10px 18px;border-radius:10px;font-size:13px;opacity:0;transition:.25s;z-index:9600;pointer-events:none}
.toast.show{opacity:1;transform:translateX(-50%) translateY(0)}

.muted{color:var(--muted)}.mb0{margin-bottom:0}.mt0{margin-top:0}
.section-title{font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.4px;color:var(--muted);margin:6px 0 12px}

@media(max-width:960px){
  .side{display:none}
  .kpis{grid-template-columns:1fr 1fr}
  .grid2,.grid2.even{grid-template-columns:1fr}
  .split{grid-template-columns:1fr}
  .hide-sm{display:none}
}